Privacy Policy
Last Modified
Jun 23, 2026
About
Welcome to the Gensquare Privacy Policy. This document outlines the practices of Gensquare, a limited liability company established under the laws of Hong Kong (referred to alongside its subsidiaries and staff as "the Company," "we," "us," or "our"), regarding the collection, utilization, distribution, and safeguarding of your personal details when you interact with the Gensquare website. Our privacy policy encompasses data gathered through all channels, including digital platforms, web interfaces, and offline interactions (such as over the phone or during face-to-face meetings) that we manage, receive, or host. Furthermore, this policy explicitly details our compliance and responsibilities regarding personal data protection as mandated by the Personal Data (Privacy) Ordinance of Hong Kong SAR (the "Ordinance"). BY USING GENSQUARE OR BY OTHERWISE GIVING US YOUR PERSONAL INFORMATION, YOU ACKNOWLEDGE AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. Sharing your personal information with us is entirely optional. Should you disagree with any part of this policy, please refrain from using Gensquare and do not submit any personal data to us. Please note, however, that withholding requested information may prevent us from delivering specific services to you. We reserve the right to modify or refresh this privacy policy periodically to accurately mirror our current data handling procedures and standards. Any revisions take effect the moment the updated policy is published. In the event of significant modifications, we will alert you via a prominent announcement on Gensquare. We encourage you to review this policy on a regular basis to stay informed about our most up-to-date privacy practices.
Utilization of Your Data
We utilize the information and data gathered from you on Gensquare for the following objectives: - Identity & Account Management: Confirming your identity and managing your account, as well as reaching out to you regarding your profile, activities on the platform, and updates to our terms or privacy practices. - Financial Processing: Operating the Gensquare platform for your use, which includes executing your financial transactions and payments. - Platform Support & Interaction: Replying to your inquiries, addressing notices you send us, and alerting you to platform updates. - Security & Oversight: Tracking platform usage, evaluating system diagnostics, and looking into complaints or potential violations of our service terms. - Business Operations & Infrastructure: Managing and safeguarding our commercial operations and platform (system maintenance, troubleshooting, testing, reporting, hosting, and internal quality assurance). - Promotional Content & User Benefits: Delivering advertising and marketing materials so you can access user perks, tracking which users engage with these promotional offers, and tailoring future products or services to match these goals. - Strategic Sharing & Marketing Support: Enabling the sharing of your details to support our service delivery, special events, and promotional campaigns.
Interactive Features and External Parties
- User Interaction: The platform may provide features that enable Gensquare users to communicate with one another or exchange personal details. - Third-Party Integrations: The platform may connect with, or allow you to link to, engage with, view, or share details with external websites, applications, technologies, or products ("Third-Party Services"). - External Liability: Any personal details shared with an external platform are governed solely by that specific Third-Party Service's privacy guidelines. We hold no liability or responsibility for how these external entities handle your personal data. - Authorized Data Disclosures: We may distribute collected personal details to external parties in order to execute any of the operational or promotional activities outlined in this policy.
Access to and Disclosure of Your Information
As a general rule, we restrict access to your personal information and data to our strictly authorized personnel. We will not share your personal data with external parties except under the following specific conditions: - Legal and Regulatory Compliance: When mandated by governing laws, regulations, court orders, or active legal proceedings. - Law Enforcement and Public Safety: To appropriate public authorities or law enforcement agencies, particularly if we have reason to believe a user is involved in unlawful activities. - Contract Enforcement: To enforce the terms of service of Gensquare or any other binding agreements established between you and the Company.
Direct Marketing Practices
Provided we have obtained your explicit authorization and such actions align with governing legal frameworks, the Company and its partner entities may forward promotional communications to your email address.
Reviewing and Amending Your Personal Details
Under the provisions of the Ordinance, and taking into account any exceptions outlined therein, you retain the right to: - Verify and Retrieve: Confirm whether we maintain records of your personal details and obtain duplicates of that data. - Rectify Errors: Demand that we adjust any piece of your personal information that is incorrect or outdated. - Inquire About Policies: Understand our overarching data handling practices and find out exactly what categories of personal details we store. As permitted by the Ordinance, we reserve the right to assess a reasonable administrative fee to cover the costs of fulfilling any data access request. If you wish to submit a request to view your data, correct your information, learn about the types of data we possess, or opt out of direct marketing, please email our Data Privacy Officer at support@gensquare.ai. When making your request, please ensure you clearly describe the specific personal information your query concerns.
Safeguarding Your Personal Information
We employ robust security protocols designed to defend your private details against unapproved access, unintended loss, or erasure. In instances where you have selected or we have assigned you a password to log into specific sections of Gensquare, the responsibility for maintaining the secrecy of this credential rests entirely with you. We strongly advise against sharing your password with any other individual. It is important to note that sending information across the internet always carries an inherent risk and is never entirely secure. Although we exert every effort to shield your details and records, we are unable to promise absolute security for data sent to Gensquare; any information you transmit is done so at your own risk. Upon receiving your details and data, we implement stringent protocols and technical defenses to minimize the risk of unlawful or unauthorized access.
Cross-Border Data Transmissions
Gensquare is based in Hong Kong SAR. For users residing within the United Kingdom ("UK"), Switzerland, the European Economic Area ("EEA"), or any other region that enforces international data transfer limitations, please note that your Personal Data may be migrated to and handled within Hong Kong SAR and other global locations. These territories might not offer an identical tier of data privacy protection as your country of residence. In scenarios where we migrate Personal Data from the UK, Switzerland, or the EEA to jurisdictions that lack an official adequacy ruling from appropriate regulatory bodies, we utilize specific safeguards. Among these, we may implement the European Commission's Standard Contractual Clauses (or the corresponding UK International Data Transfer Addenda / Agreements). If you wish to review a copy of the specific transfer framework applied to your data, you can request it by reaching out to us via support@gensquare.ai.
Storage and Retention of Personal Details
Following the collection of your personal details and data, the information is stored safely within our infrastructure. In accordance with statutory obligations and our internal guidelines, we may continue to store your personal details and data even after your account has been closed or deactivated, unless you formally instruct us in writing to purge your records from our databases. We restrict the retention of your data strictly to the duration necessary to satisfy our operational needs or legal commitments.
Contact Information
For questions or requests relating to this privacy policy or your personal data, please contact support@gensquare.ai.